Frequently Asked Questions
Welcome to the Gummy Galaxy FAQ page! 🚀
Here you’ll find answers to the most common questions about our sweets, shipping, packaging, and more. If you can’t find what you’re looking for, feel free to contact us—we’re always happy to help!
🪐 About Gummy Galaxy
Q: What is Gummy Galaxy?
A: Gummy Galaxy is a UK-based sweets brand created for grown-ups with a nostalgic sweet tooth. We bring back your childhood favourites with a cosmic twist—all beautifully packaged in galaxy-themed stand-up pouches designed to make you smile.
Q: Where are your sweets made?
A: All our sweets are sourced from trusted UK suppliers and packed locally with care and hygiene in mind. We ensure every pouch meets high-quality standards.
Q: Are your sweets suitable for vegetarians or vegans?
A: Some of our sweets are vegetarian or vegan-friendly, but not all. Each product page includes clear ingredient details and suitability icons. Always check before ordering!
Q: Do you offer custom sweets for events or parties?
A: Yes! We offer personalized sweet pouches for weddings, birthdays, and corporate events. You can even add your logo or message. Contact us for custom orders at admin@thegummygalaxy.co.uk.
🚚 Shipping & Delivery
Q: Where do you deliver?
A: We currently deliver across the UK. International delivery may be added soon—sign up for our newsletter to stay updated!
Q: How long will my order take to arrive?
A: Standard delivery usually takes 3–5 working days. Express delivery options are also available at checkout.
Q: How much is delivery?
A: UK delivery starts from £3.99, and we offer free delivery on orders over £30.
Q: How will my order be packaged?
A: Your sweets are sealed in resealable pouches and shipped in eco-friendly packaging to keep them fresh and safe.
💫 Orders & Payments
Q: What payment methods do you accept?
A: We accept all major debit and credit cards, PayPal, Apple Pay, and Google Pay.
Q: Can I change or cancel my order?
A: If your order hasn’t been dispatched yet, contact us as soon as possible, and we’ll do our best to make changes or cancel it.
Q: I received the wrong item or a damaged package—what should I do?
A: We’re so sorry! Please email us at support@thegummygalaxy.co.uk with your order number and a photo, and we’ll make it right.
🌌 Returns & Refunds
Q: Do you accept returns?
A: For hygiene reasons, we can’t accept returns of opened sweet pouches. However, if your order arrives damaged or incorrect, please contact us and we’ll sort it quickly.
Q: How long does a refund take?
A: Once approved, refunds usually take 3–5 working days to appear in your account.
🌠 Other Questions
Q: Do you sell wholesale or bulk orders?
A: Yes, we do! If you’re a shop, event planner, or brand interested in stocking Gummy Galaxy sweets, please contact admin@thegummygalaxy.co.uk.
Q: Are you on social media?
A: Absolutely! Join our sweet-loving community on Instagram, TikTok, and Facebook — just search @thegummygalaxyuk and follow us for updates, giveaways, and exclusive discounts.
Q: Do your pouches make good gifts?
A: Definitely! Our resealable galaxy pouches are perfect for gift hampers, party favours, or a little treat for yourself.
✨ Still have questions?
Reach out anytime at admin@thegummygalaxy.co.uk or use our contact form. We’ll get back to you faster than a shooting star! 🌠